293 Reviews Found
Confirmed Service Customer
Always Great Service and that's why I won't take my truck anywhere else.
Leonard M.
MEDINA
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Confirmed Service Customer
Toneau cover installation was initially incorrect due to a clamp aligning with a cross bar that caused the cover to bulge. Neither the mechanic nor the service agent noticed, but I did and pointed it out. The mis-assembly was immediately corrected. I had to ask to be sure I understood how the cover locked (its different than my previous truck cover. That night, it rained and water got into my truck bed. I then saw that the gasket did not seal near the cab (gaps). Made another appointment to have the gaps addressed.
James B.
BRUNSWICK
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Confirmed Service Customer
The service writer was a jerk. I had my warranty paper in my truck. They said it was not there. So then i asked for them to lookup my warranty and he said he could not. So the casheir did it for me after making other calls to managers. And the whole time the warranty papers were in the glove box. He proceeded to tell me that i should take better care of my warranty paperwork. Then said i had a 200 dollar deductible and the paperwork says 0. Now i am out 200. So it was not good. Sometimes helping a customer is valuable. But i guess not. Also we have bought several cars there. I am definitely disappointed.
Alkis T.
LITCHFIELD
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Confirmed Sales Customer
Mike Gruber was excellent and patient and very knowledgeable!!! We highly recommend him!!
Melissa P.
MANSFIELD
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Confirmed Service Customer
All was good. A little disappointed that it costs$89.00 to program a key which I had already purchased.
Mike R.
VALLEY CITY
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Confirmed Service Customer
Terrible customer service. Have tried to call numerous times to follow up on my service appointment and have not received any calls back. Will not be using this location again.
Hunter B.
RICHFIELD
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Confirmed Service Customer
Got an appointment quickly. Efficient service & courteous advisor who took care of me.
Joyce S.
BRUNSWICK
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Confirmed Sales Customer
It was a pleasure doing business with dealership
James M.
BRUNSWICK
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Confirmed Service Customer
Very thorough and managed the billing to our Fleet billing well
Douglas H.
MEDINA
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Confirmed Service Customer
Steve was amazing he absolutely restored my faith in service at the dealership and with Serpentini. I am so thankful for all he did. He is an asset to that department. You have a customer for life.
Jon W.
MEDINA
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Confirmed Sales Customer
I appreciate rob's expertise and service attitude. Patient and helpful to customers. Perfect score
Chunchang C.
HIGHLAND HTS
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Confirmed Sales Customer
Aidan P. was well informed on the inventory and how the Trax was set up and what it could do.
Jackie C.
MEDINA
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Confirmed Service Customer
satisfied with appt. good service and pleasant atmosphere
Joan R.
MEDINA
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Confirmed Sales Customer
Bought 2 2024 Chevy equinox’s and the sales person was great and the 200,000 powertrain warranty is the only reason I purchased the second one. The first purchase went smoothly but I still think we got screwed out of the 500 dollar health care rebate but it is what it is. The second vehicle your sales manager manipulated the numbers on the sale “to wash out” the advertised price which was 26, 785, reduced from 28,285, reduced from 32,490. After his numbers did not add up I showed him what your own website said it should be when I used the buy it online tool you have. He was off by quite a bit of money so I said I was not buying the car and left. I then emailed your general manager in Strongsville notifying her of this bait and switch deal. The next day I was called by the salesperson Erin who stated the deal would be worked out with the correct figures so I purchased the vehicle so the your finance person offered me a 1500 dollar extended warranty that I decided was not needed. We did purchase a 2800 dollar warranty on the first vehicle. She then offered me the warranty for 1000 dollars which I rolled into the loan but the price difference ended up being just over 1300. I then looked closer and found she added 1250 plus tax. I brought this to her attention and she said “oh, sorry I made a mistake” and corrected it. Really ???? I don’t think it was a mistake. Funny that a friend came to your dealership on Thursday April 25th and purchased a 2024 trax and the same exact pricing discrepancy occurred again. The night before we went online and got the exact price of that vehicle paying cash which was 24,285.04 TOTAL on your website. Sure enough the sales manager had a price of over 1500 dollars higher after his math. How does that happen a second time ??? She then showed him a screenshot of what your website shows and all of a sudden he comes up with the correct figure. As I said your salesperson Erin is the only reason I purchased the second vehicle but I am very hesitant to refer anyone to your dealership much less purchase a 3rd car which I need to do in the near future. I am also going to contact the attorney general in the near future. Very shady business practice.
Douglas M.
GRAFTON
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Confirmed Service Customer
Excellent services , place is very clean and very happy with their buy one get one free promotion.
Wilfrid C.
STRONGSVILLE