289 Reviews Found
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Confirmed Service Customer
Your service department person did not listen when I dropped my vehicle off.I always say " 2018 Equinox diesel" Then your mechanic did not know the difference between a gas and diesel engine so it took longer than necessary to find the correct part to fix my car. Then requested I pay in advance for my parts. This was a first. Serpentini has definately gone down hill in service. I have never not showed up for parts that have been ordered for my vehicle. Considering other dealerships in the future.
Melbrina W.
MEDINA
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Confirmed Service Customer
I had problem with applecarplay not always connecting. Service finally found that te radio was defective and replaced it.Faced with a sporadic problem they stuck with finally finding it and fixing it. Great service department that bends over backwards to help customers.
Andrew S.
MEDINA
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Confirmed Sales Customer
The process of seeing, test driving and purchasing my vehicle was handled very well. Questions were answered when asked and the staff was very kind and approachable!
Danielle C.
MEDINA
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Confirmed Service Customer
Was told he didn���t know the computer program and forgot to put one of the services on warranty 2 nd day I was told they didn���t have the part 3rd day was told they got the part but the ac machine was broken and couldn���t work on it and I it would be done on Monday Monday I never heard from anyone Tuesday I called and was told it would be done that day Later that day I was told the tech had other vehicles on the lifts and mine wouldn���t be done until Wednesday
James A.
MEDINA
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Confirmed Service Customer
JC was very helpful and efficient. Another great experience at the service center
Erik K.
VALLEY CITY
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Confirmed Service Customer
Took me right in and back to the waiting area. She was super nice and kind in how she treated me. Explained the problem with my vehicle and getting parts and that they would call me as soon as they were in to schedule.
David J.
MEDINA
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Confirmed Sales Customer
Price on internet was not honored and the interest rate that I was told went up a point when I went to pick up vehicle. Syd was great!
Robert P.
PUNXSUTAWNEY
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Confirmed Service Customer
They fixed my car up great and JC was super helpful and patient with me when I was being a jerk while panicking about my car
Brooke C.
BRUNSWICK
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Confirmed Service Customer
I went in for a service and the staff along with the whole team were professional and got me in and out in a timely manner.
Michael M.
SEVILLE
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Confirmed Service Customer
The service rep Clint was very responsive with updates throughout the day on what needed to be done to the vehicle.
Matt L.
MEDINA
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Confirmed Service Customer
Ali was very helpful and personable, which made it easy to ask questions. Grateful for her help.
Bethany H.
AKRON
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Confirmed Service Customer
Service was fast, efficient and professional
Linda T.
WELLINGTON