Dropped off, first thing in the morning, they got all the warranty work done and an oil change on time. JC was super friendly and kept me updated the whole day so really appreciate it! JC and Steve, dealt with them many time over the last 2 years and I’d highly recommend the service at Medina serpintini any day! Much nicer and less pushy than the strongsville location.
I'd like to first say that Erin was phenomenal. She was a very friendly and professional sales rep, and she worked with me to get the car close to my price range. The dealership was also very clean and welcoming. I had no issues with anyone that I worked with. The thing keeping me from giving 5 stars and a 10 out of 10 recommendation can be blamed on marketing/advertising. I bought a "loaner" car, and when I walked in, I was under the impression that is why it was marked down. Unfortunately, while working on the monthly pricing I was made aware that the car can be sold for the advertised price, or for the advertised APR. I was able to confirm this on the website while they were working on a monthly payment for me. I understand why this might be the situation, but I feel like it needs to be made clearer on the website. Buying a car to me is not a fun experience, and it becomes a lot more difficult when you find out you're paying about $50-75 more per month than you had originally planned when you walked into the dealership. Could this have been avoided by investigating deeper? Yes, but it doesn't make it any less frustrating. Overall I am happy. Everyone worked with me as much as they could, and given the situation, I probably made the right choice.
Can't figure out why the car fax for my truck is so different than what ya'll show for service. I was in and out in plenty of time. Drove around medina for about 3 hours waiting for their truck from Cleveland to deliver my floor mats. Finally gave up and came home. I paid for them already. Now l get to go out to medina again. Aside from that, my visit was great.
I am not happy about being charged the 3% credit card fee. I will be taking my business elsewhere. Your prices are already higher than every other service shop, if that's the way you thank me for my loyalty, I'm done with you.