Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Serpentini Chevrolet of Medina (440) 249-4236
I live in Columbus so I called to check and make sure the truck I was interested in was available and confirm the price that was listed on the website. From Stephanie to Erin to Ben and Jerry everyone I interacted with was great and made the experience as smooth as possible. Just wish we were closer
I'm assuming my oil change/ maintenance was completed properly, and I do not have a problem with work done. That said, the multiple days it took to get an " express oil change" was an issue. With my oil <14% I had planned to get oil changed & the service oil change dash light came on. That day (Tue) I called Serpentini service to see if I could get an "Express" oil change. ( which I just happened to get a $5 off service mailing.) It was just after 5PM & with closing at 6PM I wanted to see if I could get service done that day. I was informed no and following Tue. was 1st day available. Explaining wedding plans Fri eve & Sat morning, and that I had Friday afternoon off I was told I could get service done at 2:30 that Friday. At this point I was very happy. That Friday I arrived at Serpentini about 2:15 and was asked if I intended to wait the 1-1 1/2 hrs for service. Explaining I could not wait (having rehearsal / dinner @ 4PM ) I left my car stating I would pick it up about 9:30 AM Sat morning since I had a wedding at 11AM. That following Sat morn. I arrived to pick up car by 9:30. After more than 10 min. my car was found and I was told they were bringing my car in & would be STARTING immediately. Angry I left again without car to attend wedding I was part of, stating I would be back around 3:30-4PM to pickup my car. Finally @ about 3:30 Sat afternoon I was able to pick up my car. But I was once again disappointed at being charged $82.14 for a quoted $69.95 + tax ( guess a "shops" charge ) I paid and left stating I'd never be back for service having passed 2-3 oil change shops where I could have been serviced at in 20 min on Friday afternoon, most likely $25 less. A woman (mgr I guess) caught me in lot apologizing saying the service was " inexcusable" giving me a card stating my next oil change would be " free" I'll see in about 5 months.
Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to us at (440) 249-4236 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Mike Vincent and the team at Serpentini Medina always make the process of buying a vehicle as painless as possible. Mike is a great salesman, and I appreciate all the help he���s given to me and my family the last couple vehicles we���ve leased/purchased.
I was greeted as soon as I came into the dealership, and told to it shouldn't take long. I received fast and friendly service., the waiting room was clean and spacious and offers Coffee or tea while you wait. It was a very relaxing experience.
This is my 9th Chevy at this same dealership. Although the name has changed over the past 20 some years, Gallucci, O'Brian, and now Serpentini, your standard and service has always been amazing. The last 7 cars I have purchased have been from Mike Vincent. Mike is a remarkable representative of your company. He is always polite and professional. He periodically checks on my satisfaction with my vehicle and its performance, and even remembers me every year on my Birthday. Mike is one of a kind and should be commended. Not all sales people are like him. Please recognize Mike's exemplary service. We will return!
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Tony was my service consultant. He was very nice and very professional. He was so considerate and got me a car for the day so I wouldn���t have to wait on my service. He also immediately ordered a recall part for my Colorado and called me the next day to schedule installation. I was very impressed by the service also. I just wish it was cheaper!!!