Customer Reviews

From the start I had traveled from Lorain Ohio, When I got my appointment it was great and my car was ready when they said it would be ready. I appreciate the kindness and the courtesy of the entire staff. And the lounge was wonderful, made my time waiting very comfortable

Erin was awesome start to finish. I’m glad I had the opportunity to work with her on making a deal for my new car! 6 stars if I could!

My truck had a dead battery, and it had been replaced less than a year ago. Electrical problems can be very problematic to diagnose. I was fearful that this was going to be an expensive visit. Let's start with the initial impression: Rhonda Johnson. wow, what an engaging individual, she was very friendly, knowledgeable, and professional. It is because of people like Rhonda that have me coming back. The actual problem with the battery drain was traced to a leaking center tail light. This was repaired and the charge was nominal. Great experience.

This is at least the 3rd time Serpentini has serviced my 2018 Silverado and I have had NO problems with the work done. Everyone at the dealership was courteous and respectful.

Great salesman and customer service

Joe did a great job

Set appointment and arrived on time . vehicle was taken into service and repair was performed promptly . Tec and service writer met with me after the repair told me what they did and showed me the parts that where replaced.

efficient, friendly, nice facility

They performed my scheduled service and let me know what else is recommended without high pressure tactics. I plan to schedule some of this later. I hope this continues!

Very dissatisfied with Erin. She failed to mention that the heated seats weren’t working. Not a good sales person and will not recommend her or this facil

It was just plain awesome!!

Service department personnel were very nice. Oil change took a little longer than I expected but still satisfied with service.

On January 6th 2022 i dropped off my coworker to pick up his Equinox from his oil change and alignment and i was in the market for a new vehicle anyway so i decided to see what you guys can do for me. Marissa was the sales person who took care of me and she did a very professional job. Being said i ended up signing a lease with a 2022 Equinox and it just happened to be the right color. Your dealership was very clean and the personnel were very professional, kept up the 10 star service that I'm giving you. Thanks again Serpentini.

Efficient and nice, service was as expected

They quoted me a price a week before and after they did the work it was over $200.00 more than they quoted me, put parts on my truck they never told me about or called me to inform me or get permission, I don't think I will ever have them do repairs to my truck again, other than maybe a oil change

Great

Was pleased that my tire was able to be patched after a nail was removed from rear passenger tire.

We appreciate Mike answering the same 10 questions over and over as I decided if I should buy a car or not. He was warm, genuine and provided follow up calls and updates while awaiting the arrival of my new Equinox!

The service advisor was awesome

Had GMC Yukon repaired for major dollars. Drove out of dealership for 1 mile before it broke down. Made it back to dealership and they finally fixed it right.