I called on Monday and requested an appointment for Tuesday, the next day, since I was going to be traveling and needed to get my oil changed before the trip. The service representative, Mike, said, we can accommodate you Tuesday morning. It was perfect. The service was performed in a timely manner. Thank you MEDINA Serpentini !!!!!!!
I thought the oil change, filter and lube cost was a bit much the 3% credit card surcharge was uncalled for asking for a trade in value on my 2018 Silverado Z71 with 20,650 miles was a brush off in that everyone at the tower was too busy and it seems the youngest sales rep was asked to appraise my truck. Actually this was more of a insult.
I brought my 2021 RS Blazer in for a recall system update. After I left I called Ali right aways because I noticed a significant scratches on my hood. She asked me to email pictures. I did. She called me back asking for a different angle, I did that too. I have yet to hear back and I just left a voice mail for the shop manager today. I am not happy.
Very professional service on my Buick, simple call to service and set up an appointment at my convenience, waited in the customer lounge and then this car is in top shape thanks to regular service at the Medina location, Thank You
22 suburban that I bought new less than a year ago, currently 7,500 miles in shop for engine trouble. First it was the lifter that was possibly broken and now its something to do with the fuel injection, but the parts on back order. Bought it from Serpentini of Willoughby Hills. I've bought many new vehicles over my lifetime and this is really disappointing. The vehicle was bought to travel and tow a motorcycle but I have no faith in it now. My issues are with Chevy not Medina Serpentini, so its not fair to grade them since its a ongoing issue.
Refused to acknowledge that there is an issue with my calipers. One brake pad is wearing down faster than the other but is considered normal wear and tear. Absolutely not. Corporate will also be hearing about this issue!