The Service Representative was very helpful and all issues were taken care of nicely. It did cost me more than I had expected, but it required additional service besides an oil change. Everything was explained in detail and I was very satisfied overall.
Parts arrived in less than a week and the repair was then successfully completed within a few hours. The service tech, Mark, took the time to explain and show what had been done to fix the "birth defect" on my new vehicle.
Listen, the employees are nice and we haven���t had a problem with customer service. But fixing a scratch was the only reason we brought our car in, and when they said it was ready to go, we came and picked it up and the scratch looked worse. COME ON. On top of that, the car wasn���t washed as it typically is after a service. I swear it looked dustier and worse than when we brought it in, making the scratch more visible. They said it was too deep to be buffed out so their guy that comes in to do paint and other exterior work would have to paint it or do whatever he could to fix that problem. Ok, well, he didn���t. This was in our written agreement when we bought the vehicle, that they would fix that scratch that was already on the drivers side. I���m still expecting it to be taken care of ASAP. Contact me to make this right. This is ridiculous.
Hello, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 249-4236 to discuss your concerns, as your satisfaction is of utmost importance to us.