Customer Reviews

Mike Gruber is an excellent salesman and point of contact. He understood my wants and needs and found me the perfect new vehicle.

I had 4 tires installed on my Silverado, very happy with the whole process.

Very pleased got me in and out very fast

I appreciate that my service record was reviewed so that no services were done that weren’t required.

I actually am quite frustrated about my service appointment. I dropped off my car on Monday night (keys in the After Hours drop off) for a Tuesday 7:30am appointment. On both the envelope with my keys and on my electronic appointment setup, I had requested that I be called with a quote for tires (and if anything could be done about the crack in my windshield). At 9:30, I called because I hadn't heard anything. It became evident in my phone call that no one had yet looked at my car or knew that I had asked for an estimate. The person I spoke to asked my name and appointment time, and asked what time my car needed to be done by, several times (again this was on both the envelope and my appointment). I arrived at 1:30 (needing to leave by 3). I still had not had a phone call with an estimate for tires and when I arrived , 6 hours after my appointment time and 4 hours after my phone call, my car was on the lift in the back. Finally, at around 2 oclock, someone gave me the tire estimate. Since I needed to leave to pick up my child from the sitter at 3, it was not possible to put on tires when the time estimate for that was about 2 hours. I left there around 2:30. It does not make any sense to me that for a 7:30 appointment, in which I had every intention to purchase new tires that I left, 7 hours later, without them but my existing tires were rotated. No one outright admitted that they didn't check the lockbox that morning and therefore my car wasn't started for hours after my appointment time but there doesn't seem to be another explanation. While I have the intention of coming back and getting those tires, I am extremely frustrated that I have to arrange a separate time to do so. Working full time, two small children, and other commitments, finding the time is no easy feat. It should have been done on Tuesday, but here we are.

Always a top notch experience, great service advisors!

Joe was amazing to work with and a great guy!!

Erin did a wonderful job in helping me through the buying process. She is still in the process of helping get some accessories for my new Equinox. I would definitely recommend others to Serpentini Medina.

Had my truck for 6 hours for what was communicated to be roughly a 1 to 2 hour fix.

Mike Gruber was excellent from start to finish! He knew what we wanted and helped us along the way! Thanks again Mike!

Fast, courteous and accurate sercice.

Very satisfied with the sales person

Tim was great !

Smooth, easy and fast. Thank uou

This was my second purchase at this store. I was not as impressed this time around. The salesman I had was no where near as professional as the last. He didn't even ask if my group and I needed a drink or anything. Didn't keep me as informed on what was going on with the negotiations we were conducting. He didn't go over the ins and outs of the vehicle I purchased, such as controls inside the vehicle. His ingo was very vague. The vehicle was supposed to have been detailed while we waited. When I hot in it there was still dust inside it and smudges on the glass where it wasn't cleaned properly. The side mirrors were dirty also. We could tell the car wasn't cleaned.

Representative who helped us was excellent

The service team was excellent, thank you to all.

We have purchased numerous vehicles from this dealership and each time it has been hassle free. Erin was extremely helpful and followed up with us the days following the transaction. I'm extremely pleased that she found an additional discount through a membership at a wholesale club.

Promo, efficient,personal

Had an intermittent check engine light that was giving me grief. They were able to diagnose the issue accurately and make the repair. Light has been off for a few days now so hopefully things are all good.