Customer Reviews

The only thing I was unhappy with was that it took three hours to do an oil change and tire rotation. Granted I did not wait for my vehicle but I had to wait an hour when I came back after two hours of going to lunch. Next time I think I will say I am waiting for my vehicle that way it will get done in a timely manner.

Everyone was friendly, not pushy at all. Great looking facility.

They got me in same day.

courteous , efficient, done in a timely manner

i went in for a routine oil change and i had a good experience. From start to finish.

The person who checked me in was rude. He barely spoke to me. When I asked if it was a covered service he didn’t answer me. I was told I don’t know. I sat for an hour almost for them to “fix” my mirror. When all they had to do was screw it back in place. What’s the point of having an appointment to wait an hour for them to screw the mirror back in place that should have never come out of place in a brand new car. The lady at the end was extremely nice though.

service was great and the staff was excellent

It was good

I originally went to the dealership for repairs on my Trax and found that the amount for the repairs, on top of what I had spent on other repairs a few months ago, just wasn't worth it. Rise in the repair department was very nice and introduced us to Charles who was able to get us what we needed and wanted in a new Equinox

The service department broke thr key to the lock nuts while rotating my tires. They told me I had to pay 55 dollars to replace the key and the four lock nuts. I refused so they gave me a order form to send in for a replacement key. They said it would cost 14,.99 and I could get a reimbursement if I requested it from them. It seems to me that I had to take my time and money to rectify a problem that they created. I do not consider this good customer service.

Had my vehicle serviced and shortly after picking it up the check engine light came on

Got a diagnosis test said I need timing chain so they changed oil rotate tires and tell me I got some time on the timing chain 25 min later timing chain broke had it towed to radar they stayed oil was sticky like honey which caused the chain to break and no manager will speak to me about

The lady representative that I had wait on me was tremendously helpful and attentive. I don't remember her name right off hand.

Great Service

The salesperson was very nice and helpful. I was interested in a Malibu and when one showed up at the dealership, she notified me quickly. One thing that did surprised me concerns the acceptance of the gm employee incentive and purchase program. On my second visit, the manager that was working that day said they would honor both programs. The day I purchased the car, a different manager was working and did not include the gm discounts. I was very upset at the double talk. This should not be decided by the manager. This should be a policy of the dealership, regardless of their location. They either do or don’t. I understand that they have the option to not honor them. The salesperson knew that I was upset. She went back to the manager, who then changed his mind. He gave me the discount. This owner would have lost the sale from me and all future sales from me. I chose this location because it is in my community.

Our sales rep, Michael Gruber, did a great job! He was very friendly and polite. We enjoyed working with him.

Everyone is so professional and polite. Love the energy and excitement all through the dealership. Ya'll keep up the good work 👏 🙌 👍

The reception was courteous, the service quick, the dealership waiting area clean and comfortable. The all-round experience was great!

The service guy that waited on me I didn't care for his attitude and I asked him questions and he was very vague about his answers

Very nice ppl who work there.. Had a nice experience..