Customer Reviews

No issues, service was quick

Everyone in sales is great. Service dept is awful. 2 months later i still dont have a title to get plates and hve already had to tale the car in to get serviced

nice waiting area, service was done quickly and a washed car is a bonus

Mike Vicent makes buying a car very easy and stress free

I appreciate the time, patience, and effort that Annette and your technicians put into not only fixing my car but dealing with my car warranty. Thanks

Steven is my favorite sales person ��� he works very hard to make sure his customers are satisfied and happy. Thank you

Quick, knowledgeable. Willing to work for what I needed

I live in Columbus so I called to check and make sure the truck I was interested in was available and confirm the price that was listed on the website. From Stephanie to Erin to Ben and Jerry everyone I interacted with was great and made the experience as smooth as possible. Just wish we were closer

Very knowledgeable and accommodating group of folks and as an added bonus they smile!

I'm assuming my oil change/ maintenance was completed properly, and I do not have a problem with work done. That said, the multiple days it took to get an " express oil change" was an issue. With my oil <14% I had planned to get oil changed & the service oil change dash light came on. That day (Tue) I called Serpentini service to see if I could get an "Express" oil change. ( which I just happened to get a $5 off service mailing.) It was just after 5PM & with closing at 6PM I wanted to see if I could get service done that day. I was informed no and following Tue. was 1st day available. Explaining wedding plans Fri eve & Sat morning, and that I had Friday afternoon off I was told I could get service done at 2:30 that Friday. At this point I was very happy. That Friday I arrived at Serpentini about 2:15 and was asked if I intended to wait the 1-1 1/2 hrs for service. Explaining I could not wait (having rehearsal / dinner @ 4PM ) I left my car stating I would pick it up about 9:30 AM Sat morning since I had a wedding at 11AM. That following Sat morn. I arrived to pick up car by 9:30. After more than 10 min. my car was found and I was told they were bringing my car in & would be STARTING immediately. Angry I left again without car to attend wedding I was part of, stating I would be back around 3:30-4PM to pickup my car. Finally @ about 3:30 Sat afternoon I was able to pick up my car. But I was once again disappointed at being charged $82.14 for a quoted $69.95 + tax ( guess a "shops" charge ) I paid and left stating I'd never be back for service having passed 2-3 oil change shops where I could have been serviced at in 20 min on Friday afternoon, most likely $25 less. A woman (mgr I guess) caught me in lot apologizing saying the service was " inexcusable" giving me a card stating my next oil change would be " free" I'll see in about 5 months.

Mike Vincent and the team at Serpentini Medina always make the process of buying a vehicle as painless as possible. Mike is a great salesman, and I appreciate all the help he���s given to me and my family the last couple vehicles we���ve leased/purchased.

As expected. We

Annette in service department in medina location is an asset to you, keep her����

It was a pleasure working with Erin. She made it easy to make a choice of the vehicle I wanted. Very nice young lady.

It was a nice experience best one I have had since I bought a car.

I was greeted as soon as I came into the dealership, and told to it shouldn't take long. I received fast and friendly service., the waiting room was clean and spacious and offers Coffee or tea while you wait. It was a very relaxing experience.

This is my 9th Chevy at this same dealership. Although the name has changed over the past 20 some years, Gallucci, O'Brian, and now Serpentini, your standard and service has always been amazing. The last 7 cars I have purchased have been from Mike Vincent. Mike is a remarkable representative of your company. He is always polite and professional. He periodically checks on my satisfaction with my vehicle and its performance, and even remembers me every year on my Birthday. Mike is one of a kind and should be commended. Not all sales people are like him. Please recognize Mike's exemplary service. We will return!

I was in and out intimely manner

Tony was my service consultant. He was very nice and very professional. He was so considerate and got me a car for the day so I wouldn���t have to wait on my service. He also immediately ordered a recall part for my Colorado and called me the next day to schedule installation. I was very impressed by the service also. I just wish it was cheaper!!!

it was fine