Customer Reviews

Everything was done professionally and efficiently. The Service rep was friendly..

Everyone at the dealership is so friendly and fun like, feels like I have known them for years. Got me in and out in a timely matter. The warranty admin. is one of kind super great.

The dealership was clean and everyone was very polite and friendly

The service agent didn't think our service would be covered under warranty but he checked anyway and found that it was!

The people there are not pushy about anything about payments they are very friendly .

Everyone was very nice and helpful.

I called on Monday and requested an appointment for Tuesday, the next day, since I was going to be traveling and needed to get my oil changed before the trip. The service representative, Mike, said, we can accommodate you Tuesday morning. It was perfect. The service was performed in a timely manner. Thank you MEDINA Serpentini !!!!!!!

I’ve always been treated like family. I’ve referred friends and family

Great Serrvice!

Appointments always convenient and available. Quick, reliable, courteous.

Erin Doyle is a great salesperson will be dealing with Serpentini for years to come. As I said Erin is the best.

I thought the oil change, filter and lube cost was a bit much the 3% credit card surcharge was uncalled for asking for a trade in value on my 2018 Silverado Z71 with 20,650 miles was a brush off in that everyone at the tower was too busy and it seems the youngest sales rep was asked to appraise my truck. Actually this was more of a insult.

I brought my 2021 RS Blazer in for a recall system update. After I left I called Ali right aways because I noticed a significant scratches on my hood. She asked me to email pictures. I did. She called me back asking for a different angle, I did that too. I have yet to hear back and I just left a voice mail for the shop manager today. I am not happy.

I was able to get the car I wanted at the price I wanted with limited negotiation needed.

From start to finish it was a very pleasant experience from putting me into the right vehicle to getting me an affordable payment.

Very professional service on my Buick, simple call to service and set up an appointment at my convenience, waited in the customer lounge and then this car is in top shape thanks to regular service at the Medina location, Thank You

22 suburban that I bought new less than a year ago, currently 7,500 miles in shop for engine trouble. First it was the lifter that was possibly broken and now its something to do with the fuel injection, but the parts on back order. Bought it from Serpentini of Willoughby Hills. I've bought many new vehicles over my lifetime and this is really disappointing. The vehicle was bought to travel and tow a motorcycle but I have no faith in it now. My issues are with Chevy not Medina Serpentini, so its not fair to grade them since its a ongoing issue.

Only took 35 minutes for oil change and tire rotate

Great service. Friendly people. Love my car!

Refused to acknowledge that there is an issue with my calipers. One brake pad is wearing down faster than the other but is considered normal wear and tear. Absolutely not. Corporate will also be hearing about this issue!