Customer Reviews

Mike Vincent and Joe Baucco were very helpful and made the experience very easy. I forget the name of the finance manager, but it was seamless too. We love the Equinox and are very pleased with it. Thanks to everyone involved.

Service done was good. Although I needed to come back from the previous service done because tire rotation was not complete. I called for a service manager multiple times without success, so I ended up having to show up without an appointment to the dealership to get the tires rotated. A custom service person called and also asked how the service was, and I explained the situation. Customer service rep said she would email the service manager to call me. The service manager has yet to call me back.

It was a great experience.. Our salesmen Mike Vincent did a wonderful job answering any questions we had. Helped us with our decision on the vehicle choice.... Took care of us First Class.. Thank you for the great expereince..

Mike Vincent is the best

It was one of the smoothest car buying experience's we've had. Everyone was friendly and worked to meet our needs.

Everyone was polite and helpful. Waiting area very comfortable. Work performed quickly.

Serpentini Medina treated me upfront and with much respect (JC). I was surprised that my platinum warranty didn't cover the faulty glow plug, which i was given a fresh copy to see this was a fact. I was equally surprised it also did not cover the diagnostic if we decided to replace the item ourselves. After talking with a dealer representative (Ben Yargar), who has assisted me before, they entire job was paid for by this dealership. Thank you very much !!! The job was completed in record time for me as a "waiter". Waiting accommodations at this dealership are very pleasant. We ARE repeat customers!! And for a reason! Our list so far: new 1987 SS Monte Carlo (Don Alden salesman), 1988 Chevy station wagon, 2002 Silverado HD, 2005 Pontiac Bonneville , 2014 Camaro RS (best car ever!!), 2015 Silverado High Country diesel, and a 2024 Trail Blazer. We are thankful for the service and reliability (Gallucci, O'Brien, Serpentini) we have experienced from this lot over the years. And we look forward to future business. I love me a bow-tie!

The process of buying a vehicle is not always easy and smooth, and this was no different. However, the young lady who worked with us (sorry, I forgot her name ) was great. She was professional at all times and very pleasant to work with. All in all, the car buying experience was great and I would recommend Serpentini of Medina to anyone interested in purchasing a vehicle.

Our salesperson Mike Vincent was nice and knowledgeable

Bad service, I had to bring the truck again for the alignment but still not fixed, now I need to bring it for the third time, the part of the internal panel has been changed/ replaced but not installed properly ��� it didn���t make any difference ���, last thing the frond left head light was changed, I just found out yesterday that the new replaced light doesn���t have enough brightness like the right one! What kind of service is this?

I came in for an oil change. JC was very pleasant and respectful. I was told I should have my engine air filter replaced. We live on paved roads and our driveway is paved. We use the Equinox in clean environments. It seemed a little early to have the filter replaced but I said OK. On my drive home I noticed on the information center said we had 20% air filter life left and that it was "OK". It was not time to replace the air filter yet. Serpentini Chevrolet service normally exceeds my expectations but this has disappointed me. Sincerely, Jeffrey Halleen

Outstanding work fixing Airconditioning on car. Works like new.

As always - great service = great service people. Thank you GM

Quick and no hassle

Great service advisor

The service associate was friendly, scheduling the appointment was very easy, and I really appreciated how I was shown to the waiting area and offered snacks.

Was able to get an appt quickly, drop off was easy, and car was ready as promised. Staff was easy to work with and courteous.

Service was awesome. Customer service helped out alot. I really appreciate everything you done for me.

Friendly and great to work with. Our salesman helped us find something in our budget that fit what we were looking for.

on top. didn't have to wait long.