706 Reviews Found
Confirmed Service Customer
The service department had my truck back on the road faster than I expected. Thanks
Frank D.
BOLIVAR
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Very friendly, professional and timely with my car.
James R.
MEDINA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We hope to see you soon!
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Business Response
Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
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Business Response
Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Serpentini Chevrolet Of Medina and we hope to see you again soon!
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Confirmed Service Customer
The Service Representative was very helpful and all issues were taken care of nicely. It did cost me more than I had expected, but it required additional service besides an oil change. Everything was explained in detail and I was very satisfied overall.
Leonard M.
MEDINA
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Serpentini Chevrolet Of Medina and we hope to see you again soon!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Service Customer
The requested service was completed as promised and in the time estimated.
Robert B.
MEDINA
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Serpentini Chevrolet Of Medina and we hope to see you again.
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Business Response
Hi, thanks for your praise and kind comments about our team. We hope to see you soon!
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Confirmed Service Customer
Service is fast and any issues are brought to your attention right away.
Tim S.
MEDINA
Business Response
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
Parts arrived in less than a week and the repair was then successfully completed within a few hours. The service tech, Mark, took the time to explain and show what had been done to fix the "birth defect" on my new vehicle.
Robert W.
STRONGSVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They diagnosed the problem and fixed with in a few days. I'm very happy with Serpentini ����
Robert P.
MEDINA
Business Response
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Listen, the employees are nice and we haven���t had a problem with customer service. But fixing a scratch was the only reason we brought our car in, and when they said it was ready to go, we came and picked it up and the scratch looked worse. COME ON. On top of that, the car wasn���t washed as it typically is after a service. I swear it looked dustier and worse than when we brought it in, making the scratch more visible. They said it was too deep to be buffed out so their guy that comes in to do paint and other exterior work would have to paint it or do whatever he could to fix that problem. Ok, well, he didn���t. This was in our written agreement when we bought the vehicle, that they would fix that scratch that was already on the drivers side. I���m still expecting it to be taken care of ASAP. Contact me to make this right. This is ridiculous.
Deanna B.
PARMA
Business Response
Hello, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 249-4236 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day!
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Confirmed Service Customer
Always great service and a nice waiting area with courtesy refreshments
Vincent T.
BRUNSWICK
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Annette kept me informed on the status of my car. She was great to work with.
Dennis S.
MEDINA
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
8/10 overall score! The wait time was alittle long but they did a good job fixing my tire. Good job!
Phillip M.
BRUNSWICK
Business Response
Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serpentini Chevrolet Of Medina and we hope to see you again soon!
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Confirmed Service Customer
great detail job ,fixed radio and brakes as quick as possible staff very helpful
Walter H.
MEDINA
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!