Customer Reviews

There was NO communication from the service department to myself regarding my vehicle. I dropped my car off at 8am and did not hear back from them at all! I called at 3pm and was told someone would call back, after an hour of waiting I called back AGAIN. They proceeded to tell me they could not fix my car and they needed multiple days. It was already 5pm at this time, and no car available to be given. The option given to me was to put together my BROKEN car and let me drive it for 2 weeks till parts came in. The experience was horrible and would never ever go back.

Helped me find the best car for my budget. They worked hard to get me in and out fast for my time frame

Very efficient, everyone seemed to work well together!

JC was very professional and well trained. Made me feel welcomed and comfortable.

Everyone was great.

Nice clean dealership, respectful to my truck .

Connor and Ali are great. They were very helpful with my car.

I have used Serpentini on several occassions for maintenance. This latest repair I had was extremely frustrating. If you would like to hear about my experience, you can call me at (216) 990-4115 to get the details. Steve in the service department at the Medina location needs training on customer service and returning customer's phone calls.

It’s was quick easy no hassle

Mike Vincent is excellent. He was very patient and knowledgeable about the vehicles we discussed. We have purchased vehicles from Mike before and we will continue in the future.

Steve in service was very helpful in both advising work needed and future issues that I may experience with my vehicle.

Was good!

The dealers copy of receipt showed a $100 deductible when I got home and looked at my receipt it showed 0 deductible. I was pleased with service but confused why I paid $100

Fast and friendly appointment.

i have been to your dealership multiple times with the worst experience on every occasion, I have never had a good experience or a happy one and always regret coming back until i met Rise! she turns EVERY experience into a very pleasant one, she knows customer service and how to turn a very unpleasant one into a GREAT one! SHE IS THE ONLY REASON I KEEP COMING BACK! i am in customer service also and have learned alot from her and shes knows how to run a service department successfully, i know for a fact when i know she has her hands on my work orders my problems go away without headache. SHE IS THE BEST AND UNDERPAID! NO ONE HAS THE CARE OR PASSION FOR CUSTOMER SERVICE LIKE SHE DOES TRUST ME!. ANY QUESTIONS OR CONCERNS PLEASE FEEL FREE TO CONTACT ME

The service from Ali to the technicians taken care of my car were wonderful!

Everyone was nice, informative and helpful

Prompt, polite greeting. Work done in a timely manner. Thanks!

We were quoted a percentage rate in the 7% range by Erin the salesperson but after we signed found out it was 8.99%. Finance person never went over any options of payments or percentage. When my husband called the salesperson she said she didn't remember telling him that, but she did, would find out and call him back....nothing. he called the manager left 2 messages....nothing. left a message for the finance lady.....nothing. Finally talked to finance lady said it was the best they could do, my credit score was 826. Said we can refinance in 3 months. Horrible way to run a business. Never will use Serpentini again and will never recommend them.

Friendly staff and quality workmanship on my vehicle. Thank you!