Customer Reviews

Easy and fast

Your service department person did not listen when I dropped my vehicle off.I always say " 2018 Equinox diesel" Then your mechanic did not know the difference between a gas and diesel engine so it took longer than necessary to find the correct part to fix my car. Then requested I pay in advance for my parts. This was a first. Serpentini has definately gone down hill in service. I have never not showed up for parts that have been ordered for my vehicle. Considering other dealerships in the future.

work done

I had problem with applecarplay not always connecting. Service finally found that te radio was defective and replaced it.Faced with a sporadic problem they stuck with finally finding it and fixing it. Great service department that bends over backwards to help customers.

Excellent service, fast and clean

The process of seeing, test driving and purchasing my vehicle was handled very well. Questions were answered when asked and the staff was very kind and approachable!

Everything went smoothly

Was told he didn���t know the computer program and forgot to put one of the services on warranty 2 nd day I was told they didn���t have the part 3rd day was told they got the part but the ac machine was broken and couldn���t work on it and I it would be done on Monday Monday I never heard from anyone Tuesday I called and was told it would be done that day Later that day I was told the tech had other vehicles on the lifts and mine wouldn���t be done until Wednesday

JC was very helpful and efficient. Another great experience at the service center

Great

It was awesome they were very helpful

Took me right in and back to the waiting area. She was super nice and kind in how she treated me. Explained the problem with my vehicle and getting parts and that they would call me as soon as they were in to schedule.

Price on internet was not honored and the interest rate that I was told went up a point when I went to pick up vehicle. Syd was great!

They fixed my car up great and JC was super helpful and patient with me when I was being a jerk while panicking about my car

I went in for a service and the staff along with the whole team were professional and got me in and out in a timely manner.

The service rep Clint was very responsive with updates throughout the day on what needed to be done to the vehicle.

Everything went well this time.

It was great

Ali was very helpful and personable, which made it easy to ask questions. Grateful for her help.

Service was fast, efficient and professional