443 Reviews Found
Confirmed Service Customer
Everything was done professionally and efficiently. The Service rep was friendly..
Roman K.
BRUNSWICK

Was this review helpful?
Confirmed Service Customer
Everyone at the dealership is so friendly and fun like, feels like I have known them for years. Got me in and out in a timely matter. The warranty admin. is one of kind super great.
Kelly L.
MEDINA

Was this review helpful?
Confirmed Service Customer
The dealership was clean and everyone was very polite and friendly
Kathy H.
BRUNSWICK

Was this review helpful?
Confirmed Service Customer
The service agent didn't think our service would be covered under warranty but he checked anyway and found that it was!
Dale B.
MEDINA

Was this review helpful?
Confirmed Sales Customer
The people there are not pushy about anything about payments they are very friendly .
Tasha P.
NORTON

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
I called on Monday and requested an appointment for Tuesday, the next day, since I was going to be traveling and needed to get my oil changed before the trip. The service representative, Mike, said, we can accommodate you Tuesday morning. It was perfect. The service was performed in a timely manner. Thank you MEDINA Serpentini !!!!!!!
Ronald H.
BRUNSWICK

Was this review helpful?
Confirmed Service Customer
I’ve always been treated like family. I’ve referred friends and family
Alena S.
BRUNSWICK

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
Appointments always convenient and available. Quick, reliable, courteous.
Karen O.
BRUNSWICK

Was this review helpful?
Confirmed Sales Customer
Erin Doyle is a great salesperson will be dealing with Serpentini for years to come. As I said Erin is the best.
Willis W.
MANSFIELD

Was this review helpful?
Confirmed Service Customer
I thought the oil change, filter and lube cost was a bit much the 3% credit card surcharge was uncalled for asking for a trade in value on my 2018 Silverado Z71 with 20,650 miles was a brush off in that everyone at the tower was too busy and it seems the youngest sales rep was asked to appraise my truck. Actually this was more of a insult.
William R.
VALLEY CITY

Was this review helpful?
Confirmed Service Customer
I brought my 2021 RS Blazer in for a recall system update. After I left I called Ali right aways because I noticed a significant scratches on my hood. She asked me to email pictures. I did. She called me back asking for a different angle, I did that too. I have yet to hear back and I just left a voice mail for the shop manager today. I am not happy.
Anthony H.
MEDINA

Was this review helpful?
Confirmed Sales Customer
I was able to get the car I wanted at the price I wanted with limited negotiation needed.
Dwayne T.
MEDINA

Was this review helpful?
Confirmed Sales Customer
From start to finish it was a very pleasant experience from putting me into the right vehicle to getting me an affordable payment.
Richard G.
WADSWORTH

Was this review helpful?
Confirmed Service Customer
Very professional service on my Buick, simple call to service and set up an appointment at my convenience, waited in the customer lounge and then this car is in top shape thanks to regular service at the Medina location, Thank You
Jim M.
CHIPPEWA LAKE

Was this review helpful?
Confirmed Service Customer
22 suburban that I bought new less than a year ago, currently 7,500 miles in shop for engine trouble. First it was the lifter that was possibly broken and now its something to do with the fuel injection, but the parts on back order. Bought it from Serpentini of Willoughby Hills. I've bought many new vehicles over my lifetime and this is really disappointing. The vehicle was bought to travel and tow a motorcycle but I have no faith in it now. My issues are with Chevy not Medina Serpentini, so its not fair to grade them since its a ongoing issue.
Joe O.
MEDINA

Was this review helpful?
Confirmed Service Customer
Only took 35 minutes for oil change and tire rotate
Tom M.
MEDINA

Was this review helpful?
Confirmed Sales Customer
Great service. Friendly people. Love my car!
Janeen C.
VALLEY CITY

Was this review helpful?
Confirmed Service Customer
Refused to acknowledge that there is an issue with my calipers. One brake pad is wearing down faster than the other but is considered normal wear and tear. Absolutely not. Corporate will also be hearing about this issue!
Raymond P.
WELLINGTON
