Confirmed Sales Customer
Bought 2 2024 Chevy equinox’s and the sales person was great and the 200,000 powertrain warranty is the only reason I purchased the second one. The first purchase went smoothly but I still think we got screwed out of the 500 dollar health care rebate but it is what it is. The second vehicle your sales manager manipulated the numbers on the sale “to wash out” the advertised price which was 26, 785, reduced from 28,285, reduced from 32,490. After his numbers did not add up I showed him what your own website said it should be when I used the buy it online tool you have. He was off by quite a bit of money so I said I was not buying the car and left. I then emailed your general manager in Strongsville notifying her of this bait and switch deal. The next day I was called by the salesperson Erin who stated the deal would be worked out with the correct figures so I purchased the vehicle so the your finance person offered me a 1500 dollar extended warranty that I decided was not needed. We did purchase a 2800 dollar warranty on the first vehicle. She then offered me the warranty for 1000 dollars which I rolled into the loan but the price difference ended up being just over 1300. I then looked closer and found she added 1250 plus tax. I brought this to her attention and she said “oh, sorry I made a mistake” and corrected it. Really ???? I don’t think it was a mistake. Funny that a friend came to your dealership on Thursday April 25th and purchased a 2024 trax and the same exact pricing discrepancy occurred again. The night before we went online and got the exact price of that vehicle paying cash which was 24,285.04 TOTAL on your website. Sure enough the sales manager had a price of over 1500 dollars higher after his math. How does that happen a second time ??? She then showed him a screenshot of what your website shows and all of a sudden he comes up with the correct figure. As I said your salesperson Erin is the only reason I purchased the second vehicle but I am very hesitant to refer anyone to your dealership much less purchase a 3rd car which I need to do in the near future. I am also going to contact the attorney general in the near future. Very shady business practice.
Douglas M.
GRAFTON,
OH
Business Response
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