Confirmed Service Customer
I was advised by my daughter that she saw dark leaking spots under my car as I parked on her driveway. I immediately called and they were able to get me in quickly and diagnose the problem. As I'm a widow had no way to get home, I told them I would wait. A lovely young lady named Ali, advise it would be a couple hours. She came back shortly after that to advise that they were going to have to have a different part. It wasn't exactly what they thought it was but it had to do with a pipe that runs from the transmission and distributes fluid. She said she would have their Porter take me home, and she found out he had gone to lunch. She immediately pulled up her own truck, and drove me home and it was something I did not expect. I wish you would give her some type of accommodation. She was kind, kept me informed and went out of her way to make sure that I was comfortable. I advised her that I had some back surgery and she insisted that she would take me home so I wouldn't have to set in the lobby or wait for the porter. She's a great asset to your company and I wish to thank her and you for all the wonderful people you have there. Once my husband passed away I relied solely on you to take care of my car, keep it running and looking beautiful.
Mary T.
VALLEY CITY,
OH
Business Response
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