Our Reviews

No complaints. Brought in fleet vehicle and finished work

I went to Serpentini Chevy in Medina Ohio for general maintenance, including an oil change, on Tuesday, May 6th, 2025. I paid approximately $668.00. On Friday, May 9th, 2025 I drove home from work and my Oil Light came on, telling me my Oil Pressure was low. I then drove back to Serpentini and I found out my Oil line had burst. This repair will now cost me an additional $1,500.00 dollars and my truck is now in their shop. My truck is approximately 9 years old and it's worth about $12,000. Things happen, but it still feels like a $2,000 Oil Change.

Cliff the saleswas very knowledgeable about the equinox that I wanted to purchase. I believe he gave me the best deal I could get.

Thank you JC for getting my car’s tires repaired so quickly

Great to work with. Very personable. Bob and Michael were awesome. Very knowledgeable.

Quick service and facility was very nice with positive vibes

Aidan was amazing ! I was in and out in seconds . Job well done.

Mike was absolutely wonderful to work with, great communication and customer service! He represented your organization to the highest standard!

It was a wonderful experience.

I like the interaction with myself n employee on the status of my vehicle, also the pictures relating to service.

It was all positive

Very courteous,I came in with my older car that broke while I was going home from work, both teams helped and I was able to make a tough decision but I am very happy with the outcome

Super friendly and very quick.

Brad Germain, Mike, and JC took care of us. Polite, Knowledgeable.

Great experience all around!

All of my questions and concerns were addressed by my service rep

Took too long for an oil change. Service writer was excellent; thoroughly review needs and options.

I took my Silverado in for servicing due to a recall notice. They took care of it with professionalism. I am very satisfied.

Dropped my truck off the previous night, but did not get it back till after 4:00.

We had Mike help us with our 2017 Chevy Volt which developed an engine issue. Mike was very good at answering our questions and explaining the process. And when it came to making servicing decisions, he was very thorough with his explanations and advice. My only concern was that it took him a few more days than I was hoping for to get back to us about trying to get the cost of the ERG valve reduced some. But he did succeed in this, and the car is running great now, and that is what is important, so we are pleased.

Cliff was my salesman of my new blazer ev ss. Great guy and great dealership

Friendly staff and completed service in reasonable time.

I like prompt and efficient service.

very professional

Rob Kowalski was a pleasure to work with. He was very knowledgeable and represented the dealership in a professional way.

Serpentini Medina was thorough and informative. I have taken my vehicle there since I bought it, so the continuity and knowledge about my vehicle is complete. They are doing a great job.

The service advisors here are awesome and the technicians are amazing. Everyone is super friendly and knowledgeable!

The dealership is just stonewalling on a National level directive so I can’t really pick on Serpentini Chevrolet Medina . The Service advice want to keep their job so they are lying.

Well. First off I answered the ad for "we'll pay off your car no matter how much you owe plus no money down even on new cars". I got in, Erin let's me know after I looked at two cars that it will be more expensive and I'd have to put down a deposit to drive away in any other car. So then she takes my trade off the table and tries to get me to put down a deposit even lower. I had no money to put down, so then she says if I can get a 0 down would you want it today. Ok fine, so she got it to where I put 0 down, then tells me the payments will start in about 6 to 8 weeks. But when I signed paperwork with her boss it went to 4 weeks and a full 945 dollar payment which I didnt know about until I read over the paperwork later on. I was show 2 different cars there and that was it, I was given false information and then I asked about a return policy a couple days ago when she was messaging me about the payments and I never got a response obviously. The best part of the experience was her boss Mrs. Parks, thats it. Im not happy.

It was great

very knowledgeable staff

they got me in for the next day to reset something in the system, and fixed the problem. I feel confident with Serpentini Medina service thank you, Loretta Kreiger

So friendly

Great service and nice clean waiting area

Got in pretty quickly and fix the problem. They also noticed and other minor problem that needed fixing in the future.

Our Sales Specialist Aiden was absolutely amazing and the finance manager made everything clear and timely.

Always been on time so far with my appointments

I recently scheduled an appointment to address several service concerns with Kyle Stoll. After the appointment, I had additional questions once Kyle had finished his day. I then stopped in to speak with Service Manager Rhonda Johnson, with whom I had previously worked on a warranty claim earlier in my ownership of my Chevy Silverado. Rhonda consistently provides excellent customer service, even when faced with elevated customers like myself. As someone in sales, I always tell my team: I make the first sale, but the service department makes the next. Rhonda exemplifies this philosophy, ensuring that Serpentini of Medina continues to build a meaningful and successful relationship with its customers. Her professionalism and dedication are a true asset to your dealership.

Very long and very expensive

Adam technican was able to find problem of what sounded like brake noise turned out to be loose clip in interior panel. Great so quiet now!

First service experience at SERPENTINI Chevy Medina was great. Online scheduling was quick and easy, good selection of available appointment times and good communication prior to the appointment itself. Service advisor, Mike Gruber, was fantastic to work with - discussed scope of work, provided easy means of communication while truck was being serviced by the technician and quick, thorough handling of paperwork made for a great experience. Every staff member was professional, polite and really engaged in their work and creating a positive customer experience.

In and out amazing service .

Service was ok, just a couple of things, the last 2 services you have returned my Silverado without a car wash. The other thing is that your service person could not explain to me why the bill jumped from $800 and some dollars to $1082 which was estimated to me by J.C. the day before service, also, she did not mention the service fee for using a credit card. Thanks

I originally went to Serpentini approximately 3 months prior to this visit for an oil change and there was moisture in my brake light (only had the truck about a year). They agreed to replace the light under warranty, but said they had to order it and that they would call me to schedule the replacement when it came in. Never heard from anyone. Fast forward to this visit. I took my truck in for another oil change and informed the service advisor of the brake light. He said it would be taken care of and he informed me that the truck should be done by 5pm. At 530 I received a call from the advisor which I was unable to answer due to coaching football at that time. He left a vague message stating to call him regarding the truck. The next day I called the number that he gave me, right at open and no one’s answered so I left a message. I called again about an hour later and no one answered again. I called the main serpenti number and asked for service. The lady transferred me and then it was transferred back to her as no one answered. I informed her that no one was answering the phones at service and she put me on hold. She came back and said she was transferring me to someone directly (possibly a Jamie?). She transferred and by my surprise, no one answered and I got a voicemail. I then showed up to the dealership to find no customers in service at the time and what looked like my advisor sitting in his chair on his personal phone. I informed him that I was there to pick up my truck to which he wanted to keep saying “I tried to call you” as if to put the blame on me for not answering the one time he tried. A few hours later, the truck was done. Not sure what the normal policy is but for the inconvenience, you could have at least washed the thing. In summary, you should at least set the proper expectations with customers. I was counting on 5pm as it was the time told to me and I knew that I had to coach at 530. Once the truck wasn’t going to be done by then, a phone call would have sufficed. I’m not sure why it’s so hard to answer the phone, but I’ve never seen a professional business just completely ignore customers. Everyone knows that dealerships are more expensive for oil changes, but the point of paying it is for the professionalism and expertise of them knowing the brand. I was extremely disappointed and will not be going returning for any future service.

Always on time, pleasant and easy to work with.

very quick and efficient and our salesman Aaron was very nice and helpful!

The entire crew at the Serpentini Medina service department went above and beyond my expectations to get my vehicle fixed. We couldn't ask for a better service department

The problem was not resolved explain to them that the front end had a vibration you think the first thing they would look at is Balancing the tires. They did not even do that so now the problem still exist. I don’t know if it’s the tires but it’s possible they didn’t even check it so I don’t know

The communication was poor. They noticed one of my tires were wearing unevenly and suggested that I replace the front two tires. When asking in deeper detail to ensure the problem was going to be fixed with new tires and an alignment I was informed they could not guarantee that because that was just a visual diagnosis. Then they ran an actually diagnosis and confirmed. Strongsville serpentini doesn’t charge a diagnostic fee but Medina does which I thought was odd. The only reason I came to Medina was that I couldn’t get into Strongsville soon enough. Was then informed if I let Medina Serpentini perform the maintenance they would wave my diagnostic fee but if I went elsewhere they would charge me that diagnostic fee. I let them perform the maintenance. Picked my vehicle up and it had two different brand tires with different tread. In my manual for my 2021 Tahoe it clearly says that it’s NOT RECOMMENDED because it can ruin my drivetrain. I called them back informed them of this problem and they ensured me that what they did was within GM specifications (contradicting the manual). I told them I wasn’t comfortable with this and they will need to replace the tires they put on with the same brand and tread to match the existing already on my Tahoe. Without any push back they did so (which made me feel as if they were contradicting their original answer). They waived the alignment fee for the defund tire change to fix their mistake but charged me an extra $100 dollars because the tires were more expensive. I would of more than happily paid the difference in the beginning if they didn’t cause the problem in the first place. I have bought 2 cars from Serpentini and referred family who ended up buying a brand new vehicle as well. This will be the last time I do business with Serpentini!

I had a great experience working with Jake getting into a new Equinox lease.

Mike Vincent was a pleasure to work with no pressure to buy he was fast and efficient the quickest visit to a dealer in a long time he worked hard to get a deal done would recommend him to anybody looking to buy or lease a car or truck

Was fantastic!!! Felt very welcome and everyone understood what I was looking for

Gabe did a great job finding me a car that had everything I was looking for. The process was very smooth and east

Mike was super helpful and friendly. I appreciated him walking me through my visit and letting me know what should be done during my next visit to help maintain my vehicle.

The service on my 2024 Equinox went very well. Check in and wait time was w/in reason. The service writer was very informative and helpful.

I was very satisfied with the customer service.

Quick scheduling and service.

Great service

JC took excellent care of me, keeping me up to date on the repair. I assumed parts would have to be ordered but they had everything in stock.

Smooth and compitent

Everyone was courteous and helpful. Kept me informed about the progress of my car.

Very friendly, efficient staff! Pretty quick service too!

Kevin skubic is the best he’s very knowledgeable and helpful

My car was taken right back for service and done in one hour. Excellent inspection of the car, including the brakes which I asked for

J.C. in Service did a wonderful job. He's very customer service oriented and an excellent communicator.

Nice, clean, friendly staff

I recently experienced a recurring issue with the front grille finish on my 2020 High Country Silverado. The first failure was covered under warranty, but when the issue happened again, GM denied the replacement and quoted me $2,600.00 for the repair. Thankfully, after meeting with Service Manager Rhonda Johnson at the Medina, Ohio location, she truly stepped up. Rhonda went above and beyond to advocate for me as a customer. She fought to get my grille replaced, verified my satisfaction, and demonstrated a commitment to securing repeat business — which is the lifeblood of any successful company. Her dedication and customer-first attitude made all the difference, and I sincerely appreciate her efforts.

Service was quick and efficient. The team was very friendly and helped get the job knocked out quickly, and planned for other things needed on a future visit

Had an oil change and new fuel filter done and it cost almost $600 dollars. Had the same thing done about 6 weeks ago and it was about $400 dollars. That’s not right!!! Time to take my business elsewhere!

Was way to long just for an oil change. I had a fall in the service area no one field out an accident report. I had another fall in the waiting room still no accident report. I was taken to my truck and told to go home and put my feet up and relax.

Everyone did a nice job, as usual. Thank you

It was good

OUTSTANDING, your people make the difference. 😊

They were very nice honest and fair. Job well done

Customer service was great, but I was not happy that it took 2 1/2 hours for me to get an oil change and tire rotation.

Jeromy was very friendly and helpful. Pictures taken & explained everything that needed to be done and the importance to having this service completed.

Jake and Sydney are the best. Jake is a great salesman to work with, upfront and honest- he is terrific to work with. Sydney is the best. She sold me my Equinox a few years ago and was a joy to work with and in her new role in finance just the best- a joy

The service representative met at my vehicle as soon as I pulled in. The service was relatively quick. The service representative called me when it was completed as I waited in the waiting area.

Mr. Vincent made the car leasing process easy to understand considering it had been 17 years since I had bought a new vehicle.

Waited over 2 hours for an oil change i said i would wait for.

Work was done in a quick & timely fashion!

I came in for an oil change. The mechanics did a thorough job inspecting my vehicle. My suv is 12 years old and the oil lines were starting to leak. They were able to get it taken care of immediately so my family and I can drive around in a safe vehicle

I have to say that Kyle was amazing he went above and beyond for us and I will definitely be back for my next service with my Chevy equinox because of Kyle!! He made the difference outstanding customer service! Sincerely, Shannon & Bob Vihlidal (very satisfied customers!)

Erin Doyle was fantastic to work with. 20/10 recommend!

took car in cause it kept stalling out.they ran diagnostics and was told the what problem was and they could have it ready by 5:30 that day. called at 5:15 car will be ready first thing in the morning.started calling at 10am and not getting an answer from customer service guy went up at 12:30 only to find out technisian working on car yesterday was not in that day and they would try and find someone to complete the job. finally was told after much frustration car would be delivered to me by 330-which it was. am not happy am frustrated. car is 2013 only have under 53,000miles on it. it is not running smoothly when you first start it up and I feel I have wasted the $1384.00 it cost me and I could have gotten a better job at less expense. am cooling down an trying to come to an answer but it won't be with Serpentine or Chevy.

Awesome! Made everything fast and easy!

The dealer did not communicate with me about my truck after having it for a week. I tried to make contact by text and calling multiple times but was ignored. It took stoping it to get info in my truck just to be told it was completed, however, the job hadn’t even been started.

Drew was great to work with and made the car buying process super easy! He explained the new features of the car thoroughly and was great at answering any questions that we have had so far!

Everyone is always friendly!

All done easily

We were greeted by wonderful staff. Everything went very smoothly from start to finish. Mike Vincent was very professional and got us in and out in a short time frame. Thank you Serpentine!

Very Highly Recommended - Aways Professional work you can trust - 5 Star Service

My first time getting my oil changed and it was a smooth process. Didn’t take long at all!

Was okay, was a little disappointed, have 42,000 miles on my truck bought the extended warranty, lux care pkg, and I have 2 paint spots small that looks like the paint peeled out, won't do anything about it, and my 3rd brake light has water in it, won't do anything about, and they said none of it is covered under extended warranty or paint under lux care, so why did I pay all this extra money for the packages and nothing is covered

Needed a cluster fixed. Done. Needed a tire. Done. Oil change done. Took a bit longer than expected but I was not complaining.

Im kinda upset cause in September I got a transmission flush and paid 800 dollars. And now in November I got a 90,000 mile maintenance that costed 2300 which had a transmission flush in it. So that ain't sitting well it me and thats alot of money not just a few bucks.

Service person was very rude and when I told him about it he said I can take my vehicle elsewhere, Which I will. I have never had a bad experience here until now.

Great fast service

Robert worked very diligently to get me in my new trailblazer. I couldn’t be happier

Good experience although two hours seems excessive for what was done.

It was just a routine oil change and fuel system clean. The price of there services seem a bit high and I'm not a fan of the 3% surcharge for using a credit card.

I brought my 2011 Silverado 1500 LT in for a transmission filter change and 4x4 differential service. In the process, the technician cracked an exhaust pipe. He was honest about this, and the dealership repaired the crack at no extra cost. I was happy with the service. At the same time, I was unpleasantly surprised and disappointed at the high cost of these regular maintenance services.

Great service dropped the car off and picked it up no problems easy and convenient

Work was performed in an expert and timely manner. Tech, Tristin Martin is an asset to your service department. Very customer oriented.

We recently purchased a new Trailblazer at Serpentini Chevy of Medina and it couldn't have gone any better. Erin the sales rep was very effective at putting us in the right vehicle for a great price. Jim the financer came up with several great creditors to choose from with great payment plans. Just a fantastic experience.

Unfortunately was given a higher APR and longer terms than what I prequalified for and yes ultimately my fault as I didn’t want to cause a scene but exact reason I don’t trust car dealers

I had my radiator changed and drove it home and parked it. The next morning I noticed a puddle underneath it. I have been trying to get a hold of the service person so that I can bring it back. Hopefully they will fix it and get me back on the road. I feel as much as I paid for this there should be no leaks.

Fast service!!

I only take my car here. They always do a good job.

We love Gruber!! Of course, they couldn't find an issue. Oil change was great!

James and the whole team was great! Highly recommend!

Oil changed tires rotated...all good. I waited on the service and it took 1 hour and 40 minutes...longer than I thought it would be. I also did not like the volume of your music in the waiting room...too loud to hear the TV and I sat right next to it!!!!!

Easy to schedule

Went in for a buy one get one oil change. Service was friendly and efficient. The wait time wasn’t long and they were prompt with communication.

Took excellent care of my car. Low wait time. Easy to schedule appointment. Saved me money!

Dropped vehicle off and got it back in a very reasonable time!

Aaron was fantastic. He was friendly personable and made us feel welcome. He was able to get my daughter in a car that was exactly what she wanted. Was a wonderful experience start to finish.

Our experience at the dealership was very pleasant. The salesman, Kevin helped us run all of our options, introduced us to different models and let us test drive what we wanted. He was very organized and efficient!

The people there was also it did a great work

Poor communication, no loaner given or suggested at any point for a vehicle that was in the shop for 2 weeks. Customer requested to have interior detailed, and that was never done in that 2 week time frame.

simple tire rotation and oil change , no notes on paper work about brake life or tire life or anything that you say you inspect

The issue was resolved. The communications could have been handled differently as we had to call daily for updates and the prices but that comes with owning a Diesel truck apparently.

Everyone was friendly and professional!

Erin and the finance guy were so helpful.Very knowledgeable. The sales floor as well as the garage area were spotless.

The service advisors and technicians here are amazing!!!