My service needs were somewhat difficult and I am very glad that Jim Szekeres was my Service Advisor. He skillfully navigated the situation to a positive end and kept me informed through the entire process. Additionally I utilized the "Courtesy Transportation" to address a medical appointment which was successfully accomplished via "Porter" Norm Dorathery. Please acknowledge the professionalism of both Jim Szekeres and Norm Dorathery. They are a credit to your organization.